Returns & Exchange Policy
10-DAY 100% SATISFACTION GUARANTEE
If you are not completely satisfied with any product, return it for a full refund of the product purchase price, full credit, or
exchange of your choice. We give you 10 days from the Delivery date.
NAG BROTHERS only accepts returns made within the first 10 days from delivery.
Should you find it necessary to return any merchandise, it must be shipped within this 10-day guarantee period. All returned
items must be in the original packaging complete with all components including the warranty card and owner’s manual and
show no signs of wear or abuse. Please pack the item properly, as it was delivered to you, so that there is no damage or dents
during return shipment process. Otherwise the return will either be refused or subject to a 15% restocking fee.
Refunds are made for product value only, excluding shipping and handling charges, unless you have received a damaged or
defective product. Products received with physical damage must be reported to Nag Brothers within 2 days of the delivery
date.
Terms & conditions for return process:
- Nag Brothers only accepts returns made within the first Ten (10) days after delivery.
- All return items must include original packaging along the owner’s manual, warranty card and should not show any wear orabuse with the product
The following items are non-returnable except for defects:
- Opened or used sets of strings, boxes of reeds,
- Computer software, Audio interface, Midi Keyboards (or any other product that require registration in order to be used.
- Once registered, the product cannot be reassigned to another user and therefore, we cannot accept the return)
- Internal earphones, earplugs, traditional and ethnic wind instruments, Saxophone, harmonicas etc. (hygiene issues),
- Pickups or other items that have been installed,
- Drumheads and sticks, books, cassettes, CDs, DVDs, and videos.
- Digital Pianos 88 Keys.
- Any instrument, whose serial number is missing, altered or tampered.
- Products purchased as open box cannot be returned. Open Box products have been tested and are guaranteed to be functional. If your open box product is non-functional, please contact us.
- Products damaged due to the use of an inappropriate power supply or products that were damaged due to voltage stability issues.
Return Process:
If you would like to return a product, it is required to contact us as soon as possible at +91 9830424514 or email us to
All returns must be authorised and the return shipment must be mailed within 10 days of the delivery of your order.
Please pack the product .properly, as it was delivered to you, so that there is no damage or dents during return shipment
process.
Please send your return to:
NAG BROTHERS
65/1 Surjya Sen Street
Kolkata 700009
Ph - 9830424514
The refund will be initiated only after the package has been received back at our store at Kolkata.
The refund amount will be transferred, as per banking and payment gateway norms, within five business days of the receipt of
the returned shipment at our store.
PLEASE NOTE THAT THIS RETURN POLICY IS APPLICABLE FOR YOUR ONLINE PURCHASES ON NAGBROTHERS.COM ONLY.
THIS RETURN POLICY IS NOT APPLICABLE IF YOU VISIT OUR SHOWROOM, CHOOSE AND PURCHASE THE INSTRUMENT PERSONALLY.
For further information on our guarantees, shipping, and return policies, please contact us.